4dbeli Privacy Policy
4dbeli is committed to protecting the personal information of every member. This policy explains how we collect, store, use and disclose your data — in a transparent, responsible and secure manner.
Six Pillars of Privacy Protection
Every aspect of data management at 4dbeli is built on clear and accountable principles.
Data Security
Your personal data is protected using 256-bit SSL encryption protocols and stored on secure servers. Internal access is strictly controlled based solely on job requirements.
Explicit Consent
We only collect and process your data based on the consent you provide during registration. You may withdraw this consent at any time through your account.
No Data Sales
4dbeli will never sell, rent or exchange members' personal data to third parties for independent marketing purposes without your explicit permission.
Right of Access and Correction
You have the right to access, correct or update your personal information at any time. Requests can be submitted directly to our support team via live chat or email.
Full Transparency
This policy is written in clear, easy-to-understand language. We will notify you directly should any material changes be made to these privacy terms.
Payment Security
Your financial information is processed through encrypted payment channels. We do not store your full card details or e-wallet passwords in our systems.
Update Notice: This Privacy Policy was updated on 1 January 2026. Continued use of the 4dbeli platform after that date means you accept the updated terms. Please check this page from time to time.
Information We Collect
In operating the 4dbeli platform services, we collect various categories of information depending on how you interact with our website. This collection is made directly from you during registration and use of services, or automatically through browsing technology.
Categories of information collected include:
- Identity information: full name, date of birth, MyKad number or relevant identification document, and nationality.
- Contact information: email address, mobile phone number, and mailing address if required.
- Financial information: e-wallet account details (Touch 'n Go eWallet, DuitNow, ShopeePay), FPX information for online banking, and records of deposit and withdrawal transactions.
- Account information: username, encrypted password, language preference, and game activity history.
- Technical data: IP address, browser type, device operating system, access time, and session cookies.
- Verification information: selfie and document copies submitted during the identity verification (KYC) process.
We only collect information that is genuinely necessary to provide services, meet licensing obligations, and ensure platform security.
How We Use Your Data
Every piece of information collected by 4dbeli is used for specific and legitimate purposes. We do not process your data for purposes unrelated to the services you use.
- Creating and managing your member account, including the login process and account security.
- Processing deposits and withdrawals through your chosen payment methods.
- Complying with international licensing legal requirements, including know your customer (KYC) procedures and anti-money laundering (AML) obligations.
- Sending important notifications related to your account, current promotions, and service updates.
- Evaluating and improving platform service quality based on aggregated usage patterns.
- Providing effective customer support through our live chat and support email.
- Detecting and preventing fraud, account misuse, and activities that violate our Terms & Conditions.
4dbeli does not use your personal data to make automated decisions that have a serious impact on your rights without human review first.
Sharing and Disclosure of Information
4dbeli takes seriously our obligation not to disclose your personal information without a legitimate reason. However, there are limited circumstances where data sharing is necessary or required by law.
Parties that may receive access to your data:
- Authorised payment service providers, such as FPX gateway providers, DuitNow, Touch 'n Go eWallet, ShopeePay and cryptocurrency processors — solely for processing your financial transactions.
- Licensed game software providers operating on our platform, limited in scope to game session data.
- Regulatory authorities and law enforcement, when we are required to do so by a valid court order, warrant, or official directive.
- Independent auditors and cybersecurity firms appointed to ensure system compliance and protection.
All third parties that receive access to your data are bound by strict confidentiality agreements and are not permitted to use that information for any purpose other than what is specified by 4dbeli.
Cookies and Tracking Technology
The 4dbeli website uses cookies and similar technologies to improve the user experience, monitor platform performance, and ensure the security of your login session.
Types of cookies used:
- Essential cookies — required for basic platform functions such as session verification and login security. Cannot be disabled.
- Performance cookies — collect anonymous information about how pages are used to help us improve our services.
- Functional cookies — store user preferences such as interface language and display settings.
- Analytics cookies — used in aggregate to understand platform traffic patterns and content usage.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect specific functions of the 4dbeli platform.
Data Retention Period
4dbeli retains your personal data for as long as your account is active or as long as needed to fulfil the purposes stated in this Privacy Policy. After an account is closed, we will retain transaction records and identity information for a period set by international licensing requirements to meet audit and compliance obligations.
Data that is no longer required will be deleted or anonymised in a secure and irreversible manner. You may request early deletion of your data by contacting our support team, subject to legal obligations that prevent immediate deletion.
Financial records and transaction logs are retained according to the minimum licensing and audit requirements in force. This is not optional, but a mandatory obligation.
Information Security
Protecting your data is an operational priority at 4dbeli. We implement appropriate technical and organisational security measures to prevent unauthorised access, loss, destruction, or disclosure of data.
- 256-bit SSL/TLS encryption for all communications between your device and 4dbeli servers.
- Account passwords are stored in hashed form using a strong cryptographic algorithm — no one on our team can read your password in plain text.
- Strict internal access controls — only authorised staff may access specific data within the scope of their duties.
- Continuous security monitoring to detect and respond to cyber threats in real time.
- Regular security audits by independent third parties to ensure data protection quality.
Should a data breach occur that materially affects your privacy rights, 4dbeli will notify you within a reasonable timeframe and take the necessary remedial action.
Cross-Border Data Transfers
As a platform operating under international licensing, your data may be processed or stored on servers located outside Malaysia. In such cases, 4dbeli ensures that these data transfers are carried out with protections equivalent to recognised international standards.
We use standard data processing agreements and appropriate safeguards when data is transferred across borders, to ensure your privacy rights remain protected regardless of where the data is stored.
Your Rights as a User
As a 4dbeli member, you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe.
Right of Access
You have the right to obtain a copy of the personal data we hold about you. Requests can be submitted to our support team.
Right of Correction
If any of your information is inaccurate or incomplete, you have the right to request an immediate correction.
Right of Deletion
You may request deletion of your personal data, subject to applicable legal obligations.
Right of Restriction
You may request that we restrict the processing of your data in certain circumstances provided for by law.
Right of Portability
You have the right to receive your data in a portable format that can be transferred to another service provider.
Right to Object
You may object to the processing of your data for direct marketing purposes or in certain other circumstances.
To exercise any of the above rights, contact the 4dbeli support team via live chat or email at [email protected]. We will respond within a reasonable timeframe.
Links to External Sites and Third-Party Services
The 4dbeli platform may contain links or integrations to third-party services such as payment providers and game providers. This Privacy Policy applies only to the 4dbeli website and services.
We are not responsible for the privacy practices of those third-party websites or services. You are encouraged to read their privacy policies separately before providing any personal information to them.
Changes to This Privacy Policy
4dbeli reserves the right to update this Privacy Policy from time to time in response to changes in law, business operations, or data protection improvements. The latest version will always be available on this page with a clear effective date.
For changes that are material and have a significant impact on your rights, we will notify you via the email registered with your account or through a prominent notice on our website, at least thirty (30) days before the changes take effect.
Continued use of the 4dbeli platform after the effective date means you accept the updated Privacy Policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.
The 4dbeli customer support team operates 24 hours a day, 7 days a week through two main channels:
- Live chat directly on the 4dbeli platform — handled in Malay and English for your convenience.
- Support email: [email protected] — for written enquiries that require documentation or supporting evidence.
24/7 support is available in Malay and English. Our team will handle privacy-related enquiries with full confidentiality and professionalism.
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